Frequently Asked Questions
Discover everything you need to know about shopping the KHAITE collection, from shipping logistics to our signature craftsmanship.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping via UPS Ground usually arrives within 3-5 business days, while expedited options are available at checkout for urgent delivery.
How do I initiate a return or exchange?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. You can initiate a return through our online portal to receive a prepaid shipping label. Please note that a restocking fee may apply to certain categories.
Do you offer international shipping and duties coverage?
Yes, we ship to over 50 countries worldwide. For most international destinations, duties and taxes are calculated at checkout to ensure a seamless delivery experience with no additional fees upon arrival.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide and specific fit notes. As KHAITE pieces are designed with unique silhouettes, we recommend reviewing the 'Fit & Care' section or contacting our stylists for personalized sizing advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm for eligible customers.
How should I care for my KHAITE knitwear and leather goods?
To preserve the longevity of our signature cashmere and Italian leathers, we recommend professional dry cleaning or specialized leather care only. Specific care instructions are provided on the garment's interior label.